System notices

eVision (including Student Self Service and Graduate Applicant Self Service) will be considered "at risk" on Tuesday 28th March from 7am to 9am while essential maintenance takes place. "At risk" in this context means that the systems should be operating normally but users may encounter a momentary interruption to service while the work is being undertaken. If you encounter a lengthy outage to the system or any issues outside of this window please contact the Student Systems Support Centre.

The Service Report for February 2023 is now available on the Support Statistics page.

eVision (including College Records and Graduate Supervision Reporting) Student Self Service, Graduate Applicant Self Service and SITS:Vision will be unavailable on Tuesday 14th March from 7am to 9am in order to apply the latest Oracle security patches and perform essential maintenance to the database servers. The systems will be considered "at risk" until 12pm midday on Tuesday 14th March. "At risk" in this context means no further interruption to service is expected but the systems will be closely monitored.

Apologies for any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

As we reach the main TMS reporting period for Hilary Term, we’d like to make you aware of some recently deployed changes and provide a few other updates and reminders.

TMS Changes

Work is continuing to improve the system based on feedback received last year. A new batch of changes has now been deployed to the system which we hope will further improve experience of using the system. The most recent changes deployed are:

• Changes to the ‘Manage Hours’ and ‘Collection Markings’ screens for tutors, to simplify the navigation and editing functions and increase the number of combinations which can be added.
• Improvements to page navigation functions on the Academic Reports screen for all users.
• Updated layout of individual College Tutorial/Class Academic Reports screens to make it clearer which entries relate to which fields.
• Providing the ability to add coloured flags to reports for administrative purposes within the ‘Batch View’ of Academic Reports, with the addition of a new filter option on the ‘All Academic Reports’ screen to exclude reports that do not have a coloured flag set.
• Adding the ability for Organising Tutors who have the additional permission to Accept college reports to also Release reports to students.

Details of the changes have now been updated within the various user manuals on the TMS. Please see the Guidance and Support tab on the TMS website. 

Known Issues

Please visit the TMS Webpages for details of current known issues within the system and any available workarounds or advice although please note that this part of the website is being updated constantly as advice changes and new issues are discovered.

We’d like to draw your attention to the issue of ‘Staff Not Appearing’ within TMS. This is a complex problem which incorporates multiple scenarios and while it is sometimes possible to fix individual cases it may not always achievable. Please continue to report any cases to the Student Systems Support Centre but also bear in mind that it may sometimes prove necessary to make alternative, off-system arrangements to ensure prompt payment. Any unresolved cases will be recorded as part of the problem and the issue remains a top priority for support and development teams.

TMS Survey and future development

An invitation to all TMS users to participate in an online survey was sent out in January and closed at the end of Week 4. Analysis is currently underway on the vast amount of feedback received with the aim of presenting results to the TMS User Group and Management Committee within the next few weeks. The User Group will be working through the survey feedback at the end of March with the aim of establishing future priorities for development.

Thank you for all your feedback and contributions. Although the survey has now closed please contact the Student Systems Support Centre if you have any further feedback.

Further information and support

If you have any enquiries about the changes mentioned above or encounter any issues please contact the Student Systems Support Centre.

The Service Report for January 2023 is now available on the Support Statistics page.

The Service Report for December 2022 is now available on the Support Statistics page.

The SSSC will be closed during the Christmas Vacation from 3pm Wednesday 21st December 2022 and will reopen at 8.30am on Tuesday 3rd January 2023. If you require assistance during the closure period please email us (student.systems@admin.ox.ac.uk) and we will get back to you as soon as possible from 3rd January.

eVision (including College Records and Graduate Supervision Reporting) Student Self Service, Graduate Applicant Self Service and SITS:Vision will be unavailable on Tuesday 13th December from 7am to 9am in order to apply updated Oracle security patches and perform essential maintenance to the database servers. The systems will be considered "at risk" until 12pm midday on Tuesday 13th December. "At risk" in this context means no further interruption to service is expected but the systems will be closely monitored.

Apologies for any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

Please note that the SSSC will be operating with limited service cover on the afternoons of Tuesday 6th December and Wednesday 7th December from 2pm to 5pm. We will be unable to provide telephone or Teams support during these times so if you encounter an issue please email SSSC and we will get back to you as soon as possible. Apologies for any inconvenience caused.

The Service Report for November 2022 is now available on the Support Statistics page.

As we reach the main TMS reporting period for Michaelmas Term, we’d like to make you aware of some recently deployed changes and provide a few other updates and reminders.

TMS Changes

Following feedback over the last academic year, a batch of changes have been deployed which we hope will improve the experience of using the system, particularly for tutors when submitting reports. The changes are:

• Making payment rates default and automatically save on all payment lines when adding a payment claim to an individual report.
• Allowing tutors to set default payment claim details on all reports within one Teaching Arrangement.
• Adding programme of study and “tutor is a student” filters to academic reports lists.

Screenshots of the changes are contained within the workflows available on the TMS Tutor Self Help Guide page on the Student Systems website. Specifically, please see the following PDF guides:

• Add a Payment Claim to an Academic Report
• Add Default Payment Claim
• Batch Edit Reports
• Manage Hours for a Teaching Group Report

Development teams are continuing to work through feedback to look at changes to the system. Work on the next batch of changes has already commenced and details of these changes will be communicated in due course.

New Quick Reference Guide (QRG) for Tutors

In response to feedback from tutors a new QRG has been created for ‘Completing and Submitting Academic Reports in TMS’. A copy is now available on the Student Systems website, so please do feel free to distribute it to new and existing tutors as you choose.

Reminder of Annual Tasks

A brief reminder of some annual tasks which may need to be completed for your college or department:

• Authorising new users, adding roles, and creating profiles
• Removing leavers  - deactivating college profiles and cancelling authorisations (if necessary)
• Checking existing user profiles and extending authorisation if necessary
• Adding/editing/removing stint adjustments
• Refreshing all Dynamic Student Groups to update memberships
• Setting up local payment rates for the 2022/23 academic year

You may also like to look into the use of templates, which allow the recreation of Teaching Arrangements, so are useful when teaching is repeated each term or each year.  Please see the Quick Start Guide for Offices webpage for details of relevant self-help guides and further supporting documentation.

Known Issues

Please visit the TMS Webpages for details of current known issues within the system and any available workarounds or advice although please note that this part of the website is being updated constantly as advice changes and new issues are discovered. In particular, we’d like to draw your attention to a newly reported issue with Dynamic Student Groups which is currently being looked at as a priority by technical teams

Further information and support

If you have any enquiries about the changes mentioned above or encounter any issues please contact the Student Systems Support Centre.

The Service Report for October 2022 is now available on the Support Statistics page.

eVision (including College Records and Graduate Supervision Reporting) Student Self Service, Graduate Applicant Self Service and SITS:Vision will be considered "at risk" on Tuesday 15th November September from 7am to 12pm midday while essential infrastructure work is undertaken to improve load balancing of the system. "At risk" in this context means that no disruption to service is expected although users may experience slow performance for very brief periods. 

Apologies for any inconvenience caused. If you encounter significant performance problems or any other issues during this period please contact the Student Systems Support Centre.

The Service Report for September 2022 is now available on the Support Statistics page.

eVision (including College Records and Graduate Supervision Reporting) Student Self Service, Graduate Applicant Self Service and SITS:Vision will be unavailable on Tuesday 27th September from 7am to 9am in order to apply essential Oracle database security patches to the database servers. The systems will be considered "at risk" until 12pm midday on Tuesday 27th September. "At risk" in this context means no further interruption to service is expected but the systems will be closely monitored.

Apologies for any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

The Service Report for August 2022 is now available on the Support Statistics page

Some essential work on one of the University’s data centres is planned from 3pm on Monday 5th September until 1pm on Wednesday 7th September. SITS/eVision will still be available during this time but users should be aware that the system will be running at reduced capacity and resiliency during this time. 

Apologies for any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

Please note that the OxCort system that is currently in a read only state will be permanently switched off from Wednesday 31st August. The OxCort website will also be decommissioned shortly afterwards. OxCort has now been replaced by the Teaching Management Systems (TMS). For further information on TMS please visit the Student Systems website.

The Data Quality Team (DQT) and the Academic Records Office (ARO) will run the progression process within eVision and SITS:Vision commencing from Monday 15th August 2022 in preparation for Michaelmas Term 2022/23. This message is to advise you of the process so you can prepare for any changes which may affect your own systems, and to ensure you are aware that aspects of student records may change.

What is the progression process?

The progression process for this term will roll forward students who are Michaelmas Term students and whose anniversary of registration is in September onto their next year of study, e.g. first year students will become second year students. This will then allow students to re-register for the Michaelmas Term 2022/23 registration period. Returning students will be able to register online via Student Self Service from 1st September 2022.

What changes might I notice?

This is an important part of the system functionality and as such you will notice some changes to student data affected by the progression process, including:

•          Most of your returning students will have been rolled forward onto the next year of their study.

•          The student Enrolment status will change from 'Enrolled' to 'Ready to Enrol - Returner' until the student has re-registered in Student Self Service.

•          As students begin to register there are likely to be frequent updates to personal details.

When is it happening and what will be the impact?

Progression will be undertaken in two stages. DQT will run progression for postgraduate taught and research students between Monday 15th August and Friday 19th August. The ARO will run progression for undergraduate and visiting/recognised students between Monday 22nd August and Friday 26th August after which student records will have been rolled over to 2022/23. The eVision/SITS:Vision systems will then be set to the 2022/23 academic year ready for students to begin enrolling for the new academic year from the 1st September. The main impact of this will be noticeable within eVision and Dataviews where the default academic year will begin to show as 2022/23.

Who do I contact for further information and advice?

If you require any further information in regard to progression please do not hesitate to contact the Data Quality Team for queries regarding postgraduate taught and research students and the Academic Records Office for all matters concerning undergraduates and visiting/recognised Students and. If you have any further questions regarding rollover activities please contact the Student Systems Support Centre.

Access to Student Self Service will be restricted during the pre-enrolment period as the University record is rolled over to the 2022/23 academic year.  This will last from Monday 15th August to Wednesday 31st August and you will not be able to update contact details or download an Enrolment Certificate during this period.   If you require proof of enrolment during this period, or need to update your contact details, please contact your college (or department, if you do not have a college membership).  Student Self Service will reopen as normal when the registration window for 2022/23 opens on the 1st September.

The Service Report for July 2022 is now available on the Support Statistics page

We’d like to give you prior notice that the Examiner Appointments and Payments (EAP) system will be unavailable from 5pm Monday 8th August to 10am Friday 12th August. This is required to complete the rollover of the system from 2021/22 to the 2022/23 academic year. The rollover won’t affect the functionality of the system other than the default year will show as 2022/23. Once complete, you will still be able to make changes or payments to 2021/22 examinations boards. You must, however, ensure you have selected the academic year 2021/22 before making any changes.

Training documents and support

User guides and online training materials are available on the Student Systems website.

If you have any enquiries regarding the rollover, please contact the Student Systems Support Centre using the contact details below. If you have any enquiries around processes or policies please continue to contact the Examinations and Assessments team.

This is to remind administrators involved in admissions and on course registration of the dates for student registration and the importance of marking the University Card Form as Sent/Release to Card Office in eVision. In addition, this is also to provide hints and tips and to remind you of resources available as further background information on the registration process.

Registration window for Michaelmas 2022

The registration window opens for new and returning students and staff on 1st September and closes for students on Friday 14th October. Colleges and Departments can continue to register students up to Friday 28th October.

Why is it important to make the Card Form as Sent/Release to Card Office in eVision?

If the Card Form is not marked as sent ('Release to Card Office' for undergraduate admissions and 'Send Card Form' for graduate applications) in eVision, this will delay the creation of the student's on-course record (Applicant Transfer or ATR). Applicant Transfer must be completed before the University Card and Single Sign-On details for registration can be generated. It takes a minimum of three nights from when a student's University Card form is processed in eVision to their Single Sign On (SSO) being issued in order for them to log onto IT facilities. By making sure you have marked the card form as sent in eVision you are ensuring that this process doesn't take longer than it needs to.

What do I need to check I've done?

•          Mark the Card Form as sent - Once your applicant has fulfilled their conditions and you have sent the Card Form to your applicant, please make sure you mark the Card Form as Sent/Release to Card Office in eVision too.

•          Act upon any issues - If you receive a message that an on-course record cannot be generated (e.g. because a condition is outstanding) then aim to rectify the issue promptly.

•          No School or University email address - Encourage applicants to update their email addresses from school or university addresses before they return their Card Form.

Background information on the registration process

For more detailed information on the registration process please see the registration process diagram and related FAQs that can be found on the IT Services help pages.

For more user guides with information on marking the Card Form as Sent/Release in eVision please see the Training pages on our website.

If you have any further questions or require further guidance please contact the Student Systems Support Centre.

eVision (including College Records and Graduate Supervision Reporting) Student Self Service, Graduate Applicant Self Service and SITS:Vision will be unavailable on Tuesday 26th July from 7am to 9am in order to apply essential Oracle database security patches to the database servers. The systems will be considered "at risk" until 12pm midday on Tuesday 26th July. "At risk" in this context means no further interruption to service is expected but the systems will be closely monitored.

Apologies for any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

The Service Report for June 2022 is now available on the Support Statistics page.

The Service Report for May 2022 is now available on the Support Statistics page

This is to confirm that SITS:Vision 10.3 upgrade has completed successfully and all systems are now available again. Systems will be considered “ at risk” until 12pm midday on Monday 16th May while support teams closely monitor systems for any issues.

If you do encounter any problems with eVision or SITS:Vision please contact the Student Systems Support Centre (SSSC).

This is to provide a reminder and confirmation that the SITS:Vision 10.3 Upgrade is going ahead as scheduled.

SITS: Vision upgrade

SITS: Vision, the underlying application for eVision (including College Records and Graduate Supervision Reporting), Student Self Service and Graduate Applicant Self Service, will be upgraded from version 10.1 to 10.3. This routine upgrade will ensure that the University’s student records system remains up to date and continues to be supported. There will be some minor changes to eVision, Student Self Service and Graduate Applicant Self Service including the following:

• Internet Explorer will no longer be supported within SITS 10.3.
• You will see some cosmetic style changes, e.g. help icons appearing in a slightly different place.

For further details of the changes please visit the SITS Upgrade webpage. All of the systems mentioned above will be unavailable for the duration of the upgrade work.

Downtime – 5pm Friday 13th May to 9am Monday 16th May (“at risk” until midday)

The SITS:Vision system and underlying Oracle database will be upgraded over the course of the weekend. As a consequence the systems listed above will be unavailable from 5pm Friday 13th May to 9am Monday 16th May and will be considered “at risk” until 12pm midday Monday 16th May. “At risk” in this context means that systems are expected to be available as normal from 9am but support teams will be closely monitoring systems for any issues.

Access to Emergency Contact Details

For the duration of the upgrade, provision has been made for users with existing access to be able to access student Emergency Contact Details. Please see the FAQ “How can I access Emergency Contact Details” under General eVision FAQs on the Student Systems website for further information.

Further communications

Notices and updates will be posted on eVision and Student Self Service leading up to the upgrade. You will also see a pop up reminder each time you login to eVision which you can switch off (tick the ‘Don’t show me again’ tick box). Please check the Student Systems website for the system status and any further information while the upgrade is underway. We will contact all users to confirm when the upgrade has been completed and all systems are available again.

Apologies for any inconvenience caused. If you have any enquiries about the upgrade, please contact the Student Systems Support Centre.

The Service Report for April 2022 is now available on the Support Statistics page.

This is to provide advanced notice of the planned SITS:Vision 10.3 Upgrade.

SITS:Vision upgrade

SITS:Vision, the underlying application for eVision (including College Records and Graduate Supervision Reporting), Student Self Service and Graduate Applicant Self Service, will be upgraded from version 10.1 to 10.3. This routine upgrade will ensure that the University’s student records system remains up to date and continues to be supported. There will be some cosmetic changes to eVision, Student Self Service and Graduate Applicant Self Service including the following:

• Internet Explorer will no longer be supported within SITS 10.3.
• You will see some minor style changes including container header colours and help icons.

Further details of changes will be added to the SITS Upgrade webpage in the near future. All of the systems mentioned above will be unavailable for the duration of the upgrade work.

Planned system downtime – 5pm Friday 13th May to 9am Monday 16th May (“at risk” until 12pm midday)

The SITS:Vision system and underlying Oracle database will be upgraded over the course of the weekend. As a consequence, the systems listed above will be unavailable from 5pm Friday 13th May to 9am Monday 16th May and will be considered “at risk” until 12pm midday Monday 16th May. “At risk” in this context means that systems are expected to be available as normal from 9am but support teams will be closely monitoring systems for any issues.

Further communications

Leading up to the upgrade, we will send you further communications to confirm the upgrade is proceeding and provide reminders about the downtime. We will also provide reminders via the AAD News Alert, and on the eVision landing page. Students will be informed via Student News and notices will be added to the Student Self Service landing page.

If you have any enquiries about the upgrade, please contact the Student Systems Support Centre.

The Service Report for March 2022 is now available on the Support Statistics page.

eVision (including College Records and Graduate Supervision Reporting), Student Self Service, Graduate Applicant Self Service and SITS:Vision, will be unavailable on Tuesday 22nd March from 7am to 9am in order to undertake essential maintenance to the underlying database. The systems will be considered "at risk" until 12pm midday on Tuesday 22nd March. "At risk" in this context means that no further interruption to service is expected but the systems will be closely monitored.

Apologies for any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

Reporting and Dataviews on eVision will unavailable on Tuesday 8th March from 7am to 9am while essential maintenance is undertaken. eVision is otherwise unaffected by the outage. Apologies for any inconvenience caused. If you encounter any problems outside of this timeframe please contact the Student Systems Support Centre.

The Service Report for February 2022 is now available on the Support Statistics page.

The Service Report for January 2022 is now available on the Support Statistics page.

The Service Report is now available for December 2021 on the Support Statistics page.

The Student Systems Support Centre (SSSC) will be closed during the Christmas Vacation from 3pm Wednesday 22nd December 2021 and will reopen at 8.30am Tuesday 4th January 2022. If you require assistance during the closure period please email us (student.systems@admin.ox.ac.uk) and we will get back to you as soon as possible from 4th January.

eVision (including College Records and Graduate Supervision Reporting), Student Self Service, Graduate Applicant Self Service and SITS:Vision, will be unavailable on Tuesday 14th December from 7am to 9am in order to undertake essential maintenance to the underlying database. The systems will be considered "at risk" until 12pm midday on Tuesday 14th December. "At risk" in this context means that no further interruption to service is expected but the systems will be closely monitored.

Apologies for any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

Reporting and Dataviews on eVision will be considered "at risk" on Tuesday 7th December from 7am to 9am while essential maintenance is undertaken. "At risk" in this context means that reports and dataviews will remain available however you may notice some performance issues while the maintenance is underway. Note that the maintenance work does not impact eVision generally. If you do encounter any problems please contact the Student Systems Support Centre.

On an ongoing basis SSSC are working partially onsite and partially remotely. We are currently experiencing an unprecedented number of support calls, mainly related to the new TMS system and, in addition, we are also expecting to be extremely busy with the upcoming Graduate Admissions December deadline (Friday 3rd December) and the Graduate Supervision Reporting (GSR) student deadline for Michaelmas term (Friday 10th December). There is likely to be some delay in responding to support queries and we may not be able to deliver telephone or remote support at times during December. We will post regular updates on the Service Status across the website. Apologies in advance for any delay or inconvenience caused.

There will be several service outages this month for essential maintenance. Please see the Notices for December 2021 for further details

The SSSC will be closed over Christmas/New Year from 3pm Wednesday 22nd December and will reopen at 8.30am on Tuesday 4th January.

The SSSC are contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

The Service Report for November 2021 is now available on the Support Statistics page.

The Service Report for October 2021 is now available on the Support Statistics page.

On an ongoing basis SSSC are working partially onsite and partially remotely. November is expected to be a very busy month as the new TMS system is used for Michaelmas reporting, the main Graduate Admissions period beginning and the first Graduate Supervision Reporting (GSR) window of the year. SSSC are already receiving a heavy volume of support calls so apologies in advance for any delay in getting back to you but if there are any major disruptions to service we will update the website accordingly.

The SSSC are contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

eVision (including College Records and Graduate Supervision Reporting), Student Self Service, Graduate Applicant Self Service and SITS:Vision, will be unavailable on Tuesday 2nd November from 7am to 9am in order to undertake essential maintenance to the underlying database. The systems will be considered "at risk" until 12pm midday on Tuesday 2nd November. "At risk" in this context means that no further interruption to service is expected but the systems will be closely monitored.

Apologies for the short notice and any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

The Service Report for September 2021 is now available on the Support Statistics page.

Service Status

SSSC staff are in the process of gradually returning to the office through October and November but the service is operating as normal. October continues to be very busy for SSSC and we are continuing to receive a heavy volume of support calls mainly related to registration and the new Teaching Management System (TMS). We are expecting call volumes to drop slightly as we get further into October but if service is severely impacted we will post relevant notices.

The SSSC are contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

eVision (including College Records and Graduate Supervision Reporting), Student Self Service, Graduate Applicant Self Service and SITS:Vision, will be unavailable on Tuesday 28th September from 7am to 8am in order to undertake essential maintenance to the underlying database. The systems will be considered "at risk" until 12pm midday on Tuesday 28th September. "At risk" in this context means that no further interruption to service is expected but the systems will be closely monitored.

Apologies for the short notice and any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

The Service Report for August 2021 is now available on the Support Statistics page.

Service Status

SSSC are continuing to work remotely but service remains as normal. September/October are one of the peak periods for SSSC and as such we would expect a large volume of support calls mainly around registration related activities plus, this year, with the Teaching Management System (TMS) going live. In addition we will be operating at reduced capacity due to staff leave. If service is severely impacted we will post relevant notices but if you are struggling to contact us by phone please email instead. If it is helpful, please also July 2021 Notices below for details of where to find hints and tips related to registration.

The SSSC are contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

The Service Report for July 2021 is now available on the Support Statistics page.

Service Status

SSSC are continuing to work remotely but service remains as normal. We are expected to have a gradually heavier number of support calls up to the start of the 2021/22 academic year. SSSC will also be operating at reduced capacity throughout August due to  staff annual leave. If service is severely impacted we will post relevant notices but if you are struggling to contact us by phone please email instead. Just to make you aware also that there will be a number of data and system changes leading up to the start of the academic year including progression of student records and registration of new students. Please see the July 2021 Notices below for further details and guidance.

The SSSC are contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

The Examiner Appointments and Payments (EAP) system will be unavailable from 5pm Monday 2nd August to 9am Thursday 5th August. This is required to complete the rollover of the system from 2020/21 to the 2021/22 academic year.

The rollover won’t affect the functionality in the system other than the default year will show as 2021/22. Once complete, you will still be able to make changes or payments for 2020/2021 examination boards. You must, however, ensure you have selected the academic year 2020/21 before making any changes.

Access to Inspera

In 2021/22, exam board members’ access to Inspera will continue to be managed by administrators, via a task in eVision. This task is populated with data from the EAP system.  Please therefore ensure that the details you enter into EAP are as accurate and complete as possible. This eVision task will display exam board members for 2021/22 (where defined in EAP) from Friday 1 October 2021.

Training documents and support

User guides and online training materials for 2021/22 are available on the Student Systems website.

If you have any enquiries regarding the rollover, please contact the Student Systems Support Centre . If you have any enquiries around processes or policies please continue to contact the Examinations and Assessments team .

This is to remind administrators involved in admissions and on course registration of the dates for student registration and the importance of marking the University Card Form as Sent/Release to Card Office in eVision. In addition, this is also to provide hints and tips and to remind you of resources available as further background information on the registration process.

Registration window for Michaelmas 2021

The registration window opens for new and returning students and staff on 1st September and closes for students on Friday 15th October. Colleges and Departments can continue to register students up to Friday 29th October.

Why is it important to make the Card Form as Sent/Release to Card Office in eVision?

If the Card Form is not marked as sent ('Release to Card Office' for undergraduate admissions and 'Send Card Form' for graduate applications) in eVision, this will delay the creation of the student's on-course record (Applicant Transfer or ATR). Applicant Transfer must be completed before the University Card and Single Sign-On details for registration can be generated. It takes a minimum of three nights from when a student's University Card form is processed in eVision to their Single Sign On (SSO) being issued in order for them to log onto IT facilities. By making sure you have marked the card form as sent in eVision you are ensuring that this process doesn't take longer than it needs to.

What do I need to check I've done?

•          Mark the Card Form as sent - Once your applicant has fulfilled their conditions and you have sent the Card Form to your applicant, please make sure you mark the Card Form as Sent/Release to Card Office in eVision too.

•          Act upon any issues - If you receive a message that an on-course record cannot be generated (e.g. because a condition is outstanding) then aim to rectify the issue promptly.

•          No School or University email address - Encourage applicants to update their email addresses from school or university addresses before they return their Card Form.

Background information on the registration process

For more detailed information on the registration process please see the registration process diagram and related FAQs that can be found on the IT Services help pages.

For more user guides with information on marking the Card Form as Sent/Release in eVision please see the Training pages on our website.

If you have any further questions or require further guidance please contact the Student Systems Support Centre.

The Data Quality Team (DQT) and the Academic Records Office (ARO) will run the progression process within eVision and SITS:Vision in the week commencing Monday 16th August 2021 in preparation for Michaelmas Term 2021/22. This message is to advise you of the process so you can prepare for any changes which may affect your own systems, and to ensure you are aware that aspects of student records may change.

What is the progression process?

The progression process for this term will roll forward students who are Michaelmas Term students and whose anniversary of registration is in September onto their next year of study, e.g. first year students will become second year students. This will then allow students to re-register for the Michaelmas Term 2021/22 registration period. Returning students will be able to register online via Student Self Service from 1st September 2021.

What changes might I notice?

This is an important part of the system functionality and as such you will notice some changes to student data affected by the progression process, including:

•          Most of your returning students will have been rolled forward onto the next year of their study.

•          The student Enrolment status will change from 'Enrolled' to 'Ready to Enrol - Returner' until the student has re-registered in Student Self Service.

•          As students begin to register there are likely to be frequent updates to personal details.

When is it happening and what will be the impact?

Progression will be undertaken by ARO and DQT primarily between Monday 16th and Friday 20th August 2021 during which time student records will rollover to 2021/22. The eVision/SITS:Vision systems will then be set to the 2021/22 academic year ready for students to begin enrolling for the new academic year from the 1st September. The main impact of this will be noticeable within eVision and Dataviews where the default academic year will begin to show as 2021/22.

Who do I contact for further information and advice?

If you require any further information in regard to progression please do not hesitate to contact the Academic Records Office for all matters concerning Undergraduates and Visiting/Recognised Students and the Data Quality Team for queries regarding Postgraduate Taught and Research Students. If you have any further questions regarding rollover activities please contact the Student Systems Support Centre.

This is to confirm that SITS:Vision 10.1 upgrade has completed successfully and all systems are now available again. Systems will be considered “ at risk” until 12pm midday on Monday 19th July while support teams closely monitor systems for any issues.

If you do encounter any problems with eVision or SITS:Vision please contact the Student Systems Support Centre (SSSC).

This is to provide a reminder and confirmation that the SITS:Vision 10.1 Upgrade is going ahead as scheduled.

SITS: Vision upgrade

SITS:Vision, the underlying application for eVision (including College Records and Graduate Supervision Reporting), Student Self Service and Graduate Applicant Self Service, will be upgraded from version 9.9 to 10.1. This routine upgrade will ensure that the University’s student records system remains up to date, secure and supported. There will be no major changes for users however the aforementioned systems will be unavailable for the duration of the upgrade work.

Downtime – 5pm Friday 16th July to 9am Monday 19th July (“at risk” until 12pm midday)

The SITS:Vision system and underlying Oracle database will be upgraded over the course of the weekend. As a consequence the systems listed above will be unavailable from 5pm Friday 16th July to 9am Monday 19th July and will be considered “at risk” until 12pm midday on Monday 19th May. “At risk” in this context means that systems are expected to be available as normal from 9am but support teams will be closely monitoring systems for any issues.

Access to Emergency Contact Details

For the duration of the upgrade, provision has been made for users with existing access to be able to access student Emergency Contact Details. Please see the FAQ “How can I access Emergency Contact Details” under General eVision FAQs on the Student Systems website for further information.

Pop-Up Reminder

On the week leading up to the upgrade weekend you may see a notification which pops up within eVision providing a reminder about the upgrade (see example below). The pop up relating to the upgrade will appear once each day you login to eVision. However, you can switch off this reminder if you prefer by ticking the ‘Don’t show again’ checkbox or use the cross to close.

Further communications

Notices and updates will be posted on eVision and Student Self Service leading up to the upgrade. Please check the Student Systems website for the system status and any further information while the upgrade is underway. We will contact all users to confirm when the upgrade has been completed and all systems are available again.

Apologies for any inconvenience caused. If you have any enquiries about the upgrade, please contact the Student Systems Support Centre.

The Service Report for June 2021 is now available on the Support Statistics page.

Service Status

SSSC are continuing to work remotely but service remains as normal. SSSC are expected to have a medium to heavy number of support calls as the academic year finishes but with a quieter last couple of weeks at the end of the month. The SITS:Vision 10.1 upgrade is expected to take place on the weekend of 17th/18th July which will involve eVision and SITS:Vision systems being unavailable but further communications will be posted on this closer to the time.

The SSSC are contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

The Service Report for May 2021 is now available on the Support Statistics page.

This is to provide advanced notice of the planned SITS:Vision 10.1 Upgrade.

SITS:Vision upgrade

SITS:Vision, the underlying application for eVision (including College Records and Graduate Supervision Reporting), Student Self Service and Graduate Applicant Self Service, will be upgraded from version 9.9 to 10.1. This routine upgrade will ensure that the University’s student records system remains up to date and continues to be supported. There will be no major changes for users however the aforementioned systems will be unavailable for the duration of the upgrade work.

Planned system downtime – 5pm Friday 16th July to 9am Monday 19th July (“at risk” until 12pm midday)

The SITS:Vision system and underlying Oracle database will be upgraded over the course of the weekend. As a consequence the systems listed above will be unavailable from 5pm Friday 16th July to 9am Monday 19th May and will be considered “at risk” until 12pm midday Monday 19th July. “At risk” in this context means that systems are expected to be available as normal from 9am but support teams will be closely monitoring systems for any issues.

Further communications

Leading up to the upgrade, we will send you further communications to confirm the upgrade is proceeding and provide reminders about the downtime. We will also provide reminders via the AAD News Alert, and on the eVision landing page. Students will be informed via Student News and notices will be added to the Student Self Service landing page.

If you have any enquiries about the upgrade, please contact the Student Systems Support Centre.

Service Status

SSSC are continuing to work remotely but service remains as normal. SSSC are continuing to provide support for online examinations on the Inspera system in Trinity Term and as such are expecting heavy volumes of support calls until the middle of June. Apologies in advance for any delays in getting back to you during this period but if there is any substantial impact to service at any point this will be indicated within the System Availability tab on the Student Systems Homepage.

The SSSC are contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

The Service Report for April 2021 is now available on the Support Statistics page.

eVision (including College Records and Graduate Supervision Reporting), Student Self Service, Graduate Applicant Self Service and SITS:Vision will be unavailable on Saturday 15th May from 6am in order to undertake essential infrastructure work to migrate the SITS database to new servers. All systems will be available again on Sunday 16th May but will be classified as “at risk” until 12pm midday on Monday 17th May. “At risk” in this context means no further interruptions are expected but the system will be closely monitored for any disruption to service.

Apologies for any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

Service Status

SSSC are continuing to work remotely but please assume that service remains as normal. SSSC are providing support for online examinations on the Inspera system in Trinity Term and as such are expecting heavy volumes of support calls from around 24th May until the middle of June. Apologies in advance for any delays in getting back to you during this period but if there is any substantial impact to service at any point this will be indicated within the System Availability tab on the Student Systems Homepage.

eVision, Student Self Service and SITS:Vision will be unavailable on Saturday 15th May for infrastructure improvements. Please see the relevant notices for further information. 

The SSSC will be closed for both May Bank Holidays from 5pm Friday 30th April until 8.30 am on Tuesday 4th May and from 5pm Friday 28th May until 8.30am on Tuesday 1st June. Otherwise the SSSC are contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

The Service Report for March 2021 is now available on the Support Statistics page.

Following a change in policy, students can now submit MCE notices to examiners directly via Student Self Service. Previously, an MCE could only be submitted by colleges or departments for non-matriculated students. These changes have now been deployed to Student Self Service/eVision. Note that colleges and departments with non-matriculated students will still be able to submit a notice on behalf of a student should the student be unable to do so themselves.

Further guidance for students is available on the Oxford Students site. Further information for staff on the eVision changes are available on the Student Systems website.

Service Status

SSSC are continuing to work remotely so please assume that service remains as normal. If there is any substantial impact to service at any point this will be indicated within the System Availability tab on the Student Systems Homepage.

Please note that for the Easter weekend the SSSC will close at 5pm on Wednesday 31st March and will reopen at 8.30am on Tuesday 6th April.

SSSC remain contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

eVision (including College Records and Graduate Supervision Reporting), Student Self Service, Graduate Applicant Self Service and SITS:Vision, will be unavailable on Tuesday 16th March from 7am to 9am in order to undertake essential maintenance to the underlying database. The systems will be considered "at risk" until 12pm midday on Tuesday 16th March. "At risk" in this context means that no further interruption to service is expected but the systems will be closely monitored.

Apologies for any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

Service Status

SSSC are continuing to work remotely so please assume that service remains as normal. If there is any substantial impact to service at any point this will be indicated within the System Availability tab on the Student Systems Homepage.

SSSC remain contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

The Service Report for February 2021 is now available on the Support Statistics page.

eVision (including College Records and Graduate Supervision Reporting), Student Self Service, Graduate Applicant Self Service and SITS:Vision, will be unavailable on Thursday 4th March from 7am to 9am in order to undertake essential maintenance. The systems will be considered "at risk" until 12pm Thursday 4th March. "At risk" in this context means that no further interruption to service is expected but the systems will be closely monitored.

Apologies for the late notice and for any inconvenience caused. If you encounter any issues outside of these times please contact the Student Systems Support Centre.

The Service Report for January 2021 is now available on the Support Statistics page.

Service Status

SSSC are continuing to work remotely so please assume that service remains as normal. If there is any substantial impact to service at any point this will be indicated within the System Availability tab on the Student Systems Homepage.

SSSC remain contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

Service Status

SSSC are continuing to work remotely but please assume that service remains as normal. The SSSC was closed over the Christmas vacation period and has now reopened (from 4th January) so please bear with us as we respond to a backlog of support calls raised during this period. January is one of the busiest months of the academic year for SSSC with two Graduate Admissions deadlines (Friday 8th January and Friday 22nd January) and the Graduate Supervision Reporting deadline for supervisors (Friday 15th January). We are expecting a high volume of support calls around these deadlines so apologies in advance for any delays in getting back to you. If there is any substantial impact to service around or outside of these dates, this will be indicated within the System Availability tab on the Student Systems Homepage.

SSSC remain contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

The Service Report for December 2020 is now available on the Support Statistics page.

The Student Systems Support Centre (SSSC) will be closed during the Christmas Vacation from 3pm Friday 18th December 2020 and will reopen at 8.30am Monday 4th January 2021. If you require assistance during the closure period please email us (student.systems@admin.ox.ac.uk) and we will get back to you as soon as possible from 4th January.

Service Status

SSSC are continuing to work remotely but please assume that service remains as normal. Support call volumes are expected to remain high into December for the final weeks of Michaelmas term and around the Graduate Supervision Reporting deadline for students on Friday 11th December. For the Christmas vacation period there will be a change freeze from Tuesday 15th December for all but essential/emergency changes to systems. The SSSC will close at 3pm on Friday 18th December and will reopen at 8.30am on Monday 4th January (see also separate notice on Christmas closure dates). If there is any substantial impact to service outside of these dates, this will be indicated within the System Availability tab on the Student Systems Homepage.

SSSC remain contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

The Service Report for November 2020 is now available on the Support Statistics page.

As a result of enhancement requests agreed by the College Records User Group a number of changes to the Groups functionality within College Records are now available. The details are as follows:

Access levels 

There is no change to the existing update access level (SVFC_GR_CREA). 

The two existing read-only access levels (SVFC_GR_RSTR and SVFC_GR_ALL) have been replaced by a single access level (SVFC_GR_VIEW).  All users with read-only access have automatically been assigned the new access level. 

Groups eVision

The existing functionality has been enhanced to improve navigation and to allow users to carry out the following:

• Create Groups and Group Memberships
• Edit Groups and Group Memberships
• Remove Groups and Group Memberships
• Reactivate inactive Groups and Group Memberships

It will also be possible to manage group memberships for a student or college member from the Groups tab.

Role required: Manage Groups (SVFC_GR_CREA)

Creation of Group Memberships in bulk

This is new functionality which allows users to download a template spreadsheet which contains details of all Groups for their college and all college members.   Users can manipulate the data to match Groups with group members and can then import the completed spreadsheet via eVision.  This will create group memberships in bulk.

Role required: Manage Groups (SVFC_GR_CREA)

In addition a new Groups Report will be made available to users which will provide an extract of all Groups and Group memberships. This hasn’t yet been deployed but we will post an update on the College Records page when this report becomes available.

The College Records manuals have been updated to reflect these changes and can be found on the Student Systems website.  

If you have any questions regarding these changes please contact the Student Systems Support Centre.

The Graduate Supervision Reporting (GSR) window for Michaelmas term opens for students on Monday 23rd November and closes at noon on Friday 11th December. Automated email notifications will be sent to students on 23rd November with an invitation to submit a self-assessment report. Reporting for supervisors opens on Monday 14th December and closes at noon on Friday 15th January 2021. Further automated GSR email notifications will be sent to students, supervisors, college advisors and Course Directors/DGSs at key points in the reporting period. Reports are accessible via eVision (for staff) and Student Self Service.

Further guidance and training details are available for staff on the GSR in eVision page and for students on the Student Self Service page.

Service Status

SSSC are continuing to work remotely but please assume that service remains as normal. The peak support period around the start of the academic year has now passed however support call volumes remain high throughout Michaelmas term and up to the Christmas vacation particularly around Graduate Admissions and Graduate Supervision Reporting deadlines. If there is any substantial impact to service this will be indicated within the System Availability tab on the Student Systems Homepage.

SSSC remain contactable via the normal email and telephone number (student.systems@admin.ox.ac.uk, 01865 (2)84848) from 8.30am to 5pm Monday to Friday. 

Accessing student systems remotely

All student systems are accessible remotely. Most systems, including eVision/Student Self Service and OxCort are accessible via the same standard login links on the Student Systems Homepage. The exceptions are:

• SITS:Vision requires activation of Cisco VPN on an external device to access the system. Please see the SITS:Vision FAQ ‘Can I access SITS:Vision Remotely?’.
• Oracle Service Cloud (OSC) – can be downloaded from a link supplied by SSSC. Please see the page ‘Getting Help with Oracle Service Cloud (OSC)’ for details.

Training provision

We are still able to offer training remotely via Microsoft Teams. Please see the FAQs on the Training webpage. If you have any enquiries about training please contact Student Systems Training.

If you have any questions, difficulties contacting us or issues accessing any of our systems please contact the SSSC using the contact details above.

The Service Report is now available for October 2020 on the Support Statistics page.