Student Systems Support Centre (SSSC) Service Availability Thursday 26th June and Thursday 10th July
Please note that the SSSC will be closing at the earlier time of 3.45pm on Thursday 26th. In addition, on Thursday 10th July the SSSC will only be able to provide limited service cover due to staff availability. We will be unable to provide telephone support but aim to respond to any email enquiries as quickly as possible.
Apologies in advance for any inconvenience caused.
This is to provide advanced notice of the planned SITS:Vision 10.9 Upgrade.
SITS:Vision upgrade
SITS:Vision, the underlying application for eVision (including College Records and Graduate Supervision Reporting), Student Self Service and Graduate Applicant Self Service, will be upgraded from version 10.7 to 10.9. This routine upgrade will ensure that the University’s student records system remains up to date and continues to be supported. We do not currently believe there are any significant changes for users but we will confirm in future communications and will update the SITS Upgrade webpage accordingly.
All of the systems mentioned above will be unavailable for the duration of the upgrade work.
Planned system downtime – 5pm Friday 25th July to 9am Monday 28th July (“at risk” until 12pm midday)
The SITS:Vision system and underlying Oracle database will be upgraded over the course of the weekend. As a consequence, the systems listed above will be unavailable from 5pm Friday 25th July to 9am Monday 28th July and will be considered “at risk” until 12pm midday Monday 28th July. “At risk” in this context means that systems are expected to be available as normal from 9am but support teams will be closely monitoring systems for any issues.
Further communications
Leading up to the upgrade, we will send you further communications to confirm the upgrade is proceeding and provide reminders about the downtime. We will also provide reminders via the AAD News Alert, and on the eVision landing page. Students will be informed via Student News and notices will be added to the Student Self Service landing page.
If you have any enquiries about the upgrade, please contact the Student Systems Support Centre.
Dataviews and other Microsoft reports within eVision will be considered “at risk” on Tuesday 24th June from 7am to 9am while an upgrade is applied to the underlying Unity/SSRS servers. "At risk" in this context means that users may encounter a short interruption to service while the changes are being applied. Note that eVision will be otherwise available as normal.
Apologies for any inconvenience caused. If you encounter a prolonged outage to reporting or any issues outside of these times, please contact the Student Systems Support Centre.
SHORE for Microsoft Apps including CMIS, Maximizer, Titanium, eDocuments will be considered "At risk" from 7am to 9am on Thursday 19th June due to essential maintenance as part of the SHORE infrastructure migration. “At risk” in this context means that users may encounter a very short interruption to service while the work is being undertaken. Apologies for any inconvenience caused. If you have any encounter a prolonged outage or any issues outside of these times, please contact the Student Systems Support Centre
The Service Report for May 2025 is now available on the Support Statistics page.