Last Updated: 23/05/23
Problem/Change Reference: 40002497 (related 40002861, 40002632)
System Area: System wide
Description: Users have encountered numerous performance issues throughout TMS including individual tutors attempting to write/submit reports, batch processing of reports, searching for reports, creation of csv files for export, releasing reports. Performance issues tend to be reported mainly during peak periods of TMS usage, usually from around Week 7 to Week 9 of term.
Workaround/Advice: Please report any performance issues to the Student Systems Support Centre when they occur. For batch processing of reports or searches try to break down the amount of data being retrieved via filters, e.g. filter on term or report status.
Investigation Progress: Performance issues have been reported across the system and were frequently mentioned within the TMS survey responses. This is likely to be a lengthy investigation to cover server capacity and analysis of numerous functional areas of TMS. Some specific areas of the system that have already been identified as needing performance improvement (see related Known Issues for Outgoing Payments report and Bulk Release of Reports).
In preparation for Trinity term, between Weeks 5 and 10, the capacity of both the web server application and database tier has now been substantially increased. Support teams will be monitoring performance closely throughout this period.