Support statistics

2024

March service report  (PDF)

February service report  (PDF)

January service report  (PDF)

2023

December service report  (PDF)

November service report  (PDF)

October service report  (PDF)

September service report  (PDF)

August service report  (PDF)

July service report  (PDF)

June service report  (PDF)

May service report  (PDF)

April service report  (PDF)

March service report  (PDF)

February service report  (PDF)

January service report   (PDF)

2022

December service report   (PDF)

November service report   (PDF)

October service report   (PDF)

September service report   (PDF)

August service report   (PDF)

July service report   (PDF)

June service report   (PDF)

May service report   (PDF)

April service report   (PDF)

March service report   (PDF)

February service report   (PDF)

January service report   (PDF)

2021

December service report   (PDF)

November service report   (PDF)

October service report  (PDF)

September service report  (PDF)

August service report  (PDF)

July service report  (PDF)

June service report  (PDF)

May service report  (PDF)

April service report  (PDF)

March service report  (PDF)

February service report  (PDF)

January service report  (PDF)

2020

December service report  (PDF)

November service report  (PDF)

October service report  (PDF)

September service report  (PDF)

August service report  (PDF)

July service report  (PDF)

June service report  (PDF)

May service report  (PDF)

April service report  (PDF)

March service report  (PDF)

February service report  (PDF)

January service report  (PDF)

2019

December service report  (PDF)

November service report  (PDF)

October service report  (PDF)

September service report  (PDF)

August service report   (PDF)

July service report   (PDF)

June service report  (PDF)

May service report  (PDF)

April service report  (PDF)

March service report  (PDF)

February service report  (PDF)

January service report  (PDF)

2018

December service report  (PDF)

November service report  (PDF)

October service report  (PDF)

September service report  (PDF)

August service report  (PDF)

July service report  (PDF)

June service report  (PDF)

May service report  (PDF)

April service report  (PDF)

March service report  (PDF)

The above report for March illustrates the huge improvements which have been made in reducing the number of open incidents since a programme of work began to improve the SSSC’s internal processes from late 2016. We are pleased to announce that the number of incidents open at the end of last month was at a record low of 52 compared to 337 in the same month last year. SSSC aim to resolve over 70% of tickets received within one week and 90% with four weeks – a target that has been achieved almost every month since June 2017. From April 2018, there is a new target to ensure that all tickets are resolved within six weeks. As this is the first report we have published we have included the statistics from the last 19 months. The next service report, covering the last 15 months, will be available in the first half of May and we hope you will continue to follow our progress over the summer.

All student systems available

Please also see the Systems Availability page for details of the status of each system. For scheduled downtime please see the Notices page for more information.

**Please note that the Student Systems Support Centre (SSSC) will be closed over the Easter break from 3pm Wednesday 27th March to 8.30am on Tuesday 2nd April. We will also be operating with limited staff cover until Monday 15th April. If you are unable to contact us by phone over this period please send an email and we will get back to you as soon as possible. Apologies for any inconvenience caused.**

 

Contact us


Student Systems

student.systems@admin.ox.ac.uk
01865 (2)84848

Opening Hours: 
08:30 - 17:00 Mon - Fri
(excluding bank holidays & fixed closure days)