Getting help with Oracle Service Cloud (OSC)

For OSC assistance, including access queries, users should contact the Student Systems Support Centre using the details on the right-hand side.

OVERVIEW

Oracle Service Cloud (OSC) is a web-based Customer Relationship Management (CRM) system that provides a host of tools to support customer delivery including:

  • Customer self service FAQs
  • Customer enquiries management
  • Ad-hoc mailings and surveys to prospective students
  • Newsletters and mailing lists
  • Analytics to help monitor service delivery

Accessing OSC remotely

OSC can be accessed remotely by downloading from the link originally supplied when access to OSC is first granted. Please contact SSSC if you require the link.

Please note that in order to be able to download OSC your device must have an up-to-date version of the .NET framework installed (at least version 4.6.2 and above). Please visit the Microsoft website if you require an updated version. 

 

 

 

USER GUIDES

Departments are responsible for maintaining their own in-house training documents and procedures for the Oracle Service Cloud (OSC) system. However, the Student Systems Support Centre are able to assist if there are any specific requirements including the addition or amendment of reports. 

All student systems available!

Please see also the System Availability for details of the status of each system. For details of scheduled downtime please see the Notices page.

**Please note that the Student Systems Support Centre is currently experiencing a high volume of support calls and is currently operating with limited staff cover. As a consequence, we will also only be able to provide very limited telephone cover. We would advise contacting us by email rather than phone and we will get back to you as soon as possible. Apologies for any delays in responding to your call.**

 

Contact us


Student Systems

student.systems@admin.ox.ac.uk
01865 (2)84848

Opening Hours: 
08:30 - 17:00 Mon - Fri
(excluding bank holidays & fixed closure days)