Academic Support
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Academic Support

Guidance for staff on student administration and support

  2. Student Systems
  3. Systems help
  4. Getting help with Oracle Service Cloud (OSC)

Getting help with Oracle Service Cloud (OSC)

Formally known as RightNow

For OSC assistance, including access queries, users should contact the Student Systems Support Centre using the details on the right hand side.

OVERVIEW

Oracle Service Cloud is a web-based Customer Relationship Management (CRM) system that provides a host of tools to support customer delivery including:

  • Customer self service FAQs
  • Customer enquiries management
  • Ad-hoc mailings and surveys to prospective students
  • Newsletters and mailing lists
  • Analytics to help monitor service delivery
USER GUIDES

Departments are responsible for maintaining their own in-house training documents and procedures for the Oracle Service Cloud (OSC) system. However, the Student Systems Support Centre are able to assist if there are any specific requirements including the addition or amendment of reports. 

Login

LOGIN TO EVISION

LOGIN TO SITS:VISION

LOGIN TO OxCORT

LOGIN TO EAP

Systems availability

All student systems available!

Please also see the Systems Availability page for details of the status of each system. For scheduled downtime please see the Notices page for more information.

Please note that the Student Systems Support Centre will close at 4.45pm on Wednesday 15th January due to essential electrical work being undertaken.

 

Contact us

student.systems@admin.ox.ac.uk
01865 (2)84848

Opening Hours: 
08:30 - 17:00 Mon - Fri
(excl. BHs & fixed closure days)

Gibson Building, Ground Floor
Radcliffe Observatory Quarter
Woodstock Road
Oxford OX2 6GG

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