Getting help with Oracle Service Cloud (OSC)

Formerly known as RightNow

For OSC assistance, including access queries, users should contact the Student Systems Support Centre using the details on the right-hand side.

OVERVIEW

Oracle Service Cloud (OSC) is a web-based Customer Relationship Management (CRM) system that provides a host of tools to support customer delivery including:

  • Customer self service FAQs
  • Customer enquiries management
  • Ad-hoc mailings and surveys to prospective students
  • Newsletters and mailing lists
  • Analytics to help monitor service delivery

Accessing OSC remotely

OSC can be accessed remotely by downloading from the link originally supplied when access to OSC is first granted. Please contact SSSC if you require the link.

Please note that in order to be able to download OSC your device must have an up-to-date version of the .NET framework installed (at least version 4.6.2 and above). Please visit the Microsoft website if you require an updated version. 

 

 

 

USER GUIDES

Departments are responsible for maintaining their own in-house training documents and procedures for the Oracle Service Cloud (OSC) system. However, the Student Systems Support Centre are able to assist if there are any specific requirements including the addition or amendment of reports. 

Login

 

Login to eVision 

Login to SITS:Vision

Login to TMS

Login to EAP

Login to Inspera

Student Systems Support Centre (SSSC): Service Status

Following issues encountered on Friday 19th July, the SSSC are now operating as normal however our CRM tool (OSM) is still running slowly so please be aware that we may not receive new enquiries as quickly as normal but we will still aim to respond as soon as possible.

 

Contact us

Student Systems

student.systems@admin.ox.ac.uk
01865 (2)84848

Opening Hours: 
08:30 - 17:00 Mon - Fri
(excluding bank holidays & fixed closure days)
 

Popular links