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Admissions and Pre-arrival
Admissions
- Undergraduate admissions
- Graduate admissions
Pre-arrival information
On-course
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- Alumni Relations Office
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Student Systems
Systems help
Getting help with Oracle Service Cloud (OSC)

Getting help with Oracle Service Cloud (OSC)

Formally known as RightNow

For OSC assistance, including access queries, users should contact the Student Systems Support Centre using the details on the right hand side.

OVERVIEW
USER GUIDES

Oracle Service Cloud is a web-based Customer Relationship Management (CRM) system that provides a host of tools to support customer delivery including:

Customer self service FAQs
Customer enquiries management
Ad-hoc mailings and surveys to prospective students
Newsletters and mailing lists
Analytics to help monitor service delivery

Departments are responsible for maintaining their own in-house training documents and procedures for the Oracle Service Cloud (OSC) system. However, the Student Systems Support Centre are able to assist if there are any specific requirements including the addition or amendment of reports.