Getting help with Oracle Service Cloud (OSC)

Oracle Service Cloud (OSC) is a web-based Customer Relationship Management (CRM) system that provides a host of tools to support customer delivery including:

• Customer self service FAQs
• Customer enquiries management
• Ad-hoc mailings and surveys to prospective students
• Newsletters and mailing lists
• Analytics to help monitor service delivery

Accessing OSC remotely

OSC can be accessed remotely by downloading from the link originally supplied when access to OSC is first granted. Please contact SSSC if you require the link.

Please note that in order to be able to download OSC your device must have an up to date version of the .NET framework installed (at least version 4.6.2 and above). Please visit the following website if you require an updated version (https://www.microsoft.com/en-us/download/details.aspx?id=53344)

Users have also reported issues attempting to download OSC within the Connect Remote Desktop. We are currently investigating this but in the interim please download to your main desktop as an alternative.