Guidance for staff on student administration and support
For OSC assistance, including access queries, users should contact the Student Systems Support Centre using the details on the right hand side.
Oracle Service Cloud is a web-based Customer Relationship Management (CRM) system that provides a host of tools to support customer delivery including:
Departments are responsible for maintaining their own in-house training documents and procedures for the Oracle Service Cloud (OSC) system. However, the Student Systems Support Centre are able to assist if there are any specific requirements including the addition or amendment of reports.
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Please also see the Systems Availability page and Notices page for further information on
08:30 - 17:00 Mon - Fri
(excl. BHs & fixed closure days)
Gibson Building, Ground Floor
Radcliffe Observatory Quarter
Oxford OX2 6GG