This includes minor scale changes, either to existing student systems functionality or creating new functionality. The majority of changes are with regard to eVision and SITS:Vision, the main student records system at Oxford. Continuous improvement work is referred to as ‘Enhancements’. A request to make a change (an enhancement) to student systems can be made by anyone.

Significant changes to student systems typically become (or are incorporated into) projects within the Education IT Programme.

Improvements (enhancement requests) can be raised by emailing the Student Systems Support Centre. Your request will be logged in HEAT and you will be sent an incident number in order to track the progress of your request.

Student Systems Support Centre (SSSC) - Service Status

Please note that the SSSC is currently receiving a high volume of support calls and is operating with limited staff availability therefore there may be a considerable delay in responding to support calls. Apologies for any delays or inconvenience caused.

All student systems available!

Please also see the Systems Availability page for details of the status of each system. For scheduled downtime please see the Notices page for more information.


Contact us
01865 (2)84848

Opening Hours: 
08:30 - 17:00 Mon - Fri
(excl. BHs & fixed closure days)

Gibson Building, Ground Floor
Radcliffe Observatory Quarter
Woodstock Road
Oxford OX2 6GG