Guidance for staff on student administration and support
A review of the Proctor’s decision may be requested on one or more of the following grounds:
The review will be conducted as set out in the University Student Complaints Procedure(PDF) or the University Academic Appeals Procedure (PDF),as appropriate. If the Reviewer upholds your review request, the matter will be referred back to the Proctors for reconsideration by a Proctor who has not previously been involved in your complaint or appeal, which may involve further investigation.
To make a request for review, you should submit a Complaint or Academic Appeal Review Request Form to firstname.lastname@example.org within 10 working days of the date of the decision letter on your complaint or appeal.
The University’s procedures for complaints and appeals are completed when
If the student remain dissatisfied, they may be able to put the matter to the Office of the Independent Adjudicator (OIA), an independent body set up to review student complaints.
The OIA can review complaints about:
The OIA can’t look at complaints about:
In order to access the OIA process, they must be a current or former student of the University and must have first exhausted all the available internal procedures. To confirm that their case has been dealt with internally, the student need a Completion of Procedures letter from the office that informed them of the outcome of their case. This should be provided to the student shortly after the internal procedures are completed if the student's complaint or appeal is not upheld. The student has a maximum of 12 months from the date of that letter to apply to OIA.
Where the OIA rules in favour of a student, it may recommend that the University or college should do something (e.g. look again at a complaint, or pay compensation) or refrain from doing something.
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