We would like to make you aware of a technical issue that affected the SITS:Vision database between 10.30am and 11.15am on Wednesday 8th May.
Background
Around 10.50 (UK Time) on Wednesday 8th May, we identified an issue within the underlying SITS:Vision database where the system was failing to correctly update database tables even though on-screen messages in eVision, Student Self Service, Applicant Self Service or SITS:Vision may have indicated the update had correctly saved. The issue with the database began at 10.30 and lasted until 11.15 when the problem was fixed. While we have been able to find and fix the issue, which should not re-occur, we can’t recover the updates that were committed during this time and are, therefore, unable to re-process them.
Further actions and support
We have been able to identify a small number of users who were potentially impacted by the issue and have contacted them individually advising them to check any updates they may have made to any of the systems above and re-process them if they do not appear to have been saved.
Please accept our apologies for any inconvenience caused. If you have any questions or concerns about this issue or if you are contacted by an applicant, a student or member of staff who thinks they may have been impacted by this problem, please do contact the Student Systems Support Centre.
This is to provide a reminder and confirmation that the SITS:Vision 10.7 Upgrade is going ahead as scheduled.
SITS: Vision upgrade
SITS: Vision, the underlying application for eVision (including College Records and Graduate Supervision Reporting), Student Self Service and Graduate Applicant Self Service, will be upgraded from version 10.5 to 10.7. This routine upgrade will ensure that the University’s student records system remains up to date and continues to be supported. There will be no major changes for users however the aforementioned systems will be unavailable for the duration of the upgrade work.
Downtime – 5pm Friday 10th May to 9am Monday 13th May (“at risk” until midday)
The SITS:Vision system and underlying Oracle database will be upgraded over the course of the weekend. As a consequence, the systems listed above will be unavailable from 5pm Friday 10th May to 9am Monday 13th May and will be considered “at risk” until 12pm midday Monday 13th May. “At risk” in this context means that systems are expected to be available as normal from 9am but support teams will be closely monitoring systems for any issues. Please ensure that you have logged out of eVision and/or SITS:Vision before 5pm as you may find that you suddenly lose connection and any updates you haven’t saved.
Access to Emergency Contact Details
For the duration of the upgrade, provision has been made for users with existing access to be able to access student Emergency Contact Details. Please see the FAQ “How can I access Emergency Contact Details” under General eVision FAQs on the Student Systems website for further information.
Further communications
Notices and updates will be posted on eVision and Student Self Service leading up to the upgrade. You will also see a pop up reminder each time you login to eVision which you can switch off (tick the ‘Don’t show me again’ tick box). Please check the Student Systems website for the system status and any further information while the upgrade is underway. We will contact all users to confirm when the upgrade has been completed and all systems are available again.
Apologies for any inconvenience caused. If you have any enquiries about the upgrade, please contact the Student Systems Support Centre.